Is this the exception ?
Posted: 31 Mar 2014, 04:07
I telephoned Gerrys on Friday afternoon because the enamel had come out of the end eye on my Greys GRX and asked about a replacement was told no problem we have them in stock only a couple of pounds pop in anytime. I replied that's great how much to fit it and was told over the phone it only takes a minute you would be better off doing it yourself no no I said I want it done right so how much for a replacement and fitting well a couple of quid for the ring and a couple of quid for fitting call it a fiver. That's great I will be in ASAP. I live in Manchester and have never been to Gerry's or fished Morecambe so I thought what a great opportunity to recce the area and see what the coastline was like gully's sandbanks casting distances etc. I arrived at the shop and handed my rod over stating that I had phoned the day before and what my rod needed, no problem it will only take a minute to fix but you can't use it for a couple of hours I was told, that suits me I will pick it up in an hour or two I want to have a walk along the prom if that's ok? So off I went for a look at the lie of the land and was quite surprised at the number of man made rock formations and the easily accessible beach. Job done I will be coming over here when the winds and tides and the Mrs are all a bit more favourable. So back to Gerry's the rods ready and I go to pay only to be told that's £6.60 please no I was told the ring was a couple of pounds and fitting would be a couple of pounds well says the assistant the ring is £2.60 and I have charged you £4.00 for fitting it. I repeat I was told it would be £5. total and am told well I have tilled it in now so you can sort it out next time you are in. I am not a happy customer and think as I am paying well for the sake of you already having tilled it in you have probably just cost yourself a future customer. Now I hear you say FFs Billy its only £1.60 it has nothing to do with the amount it's the fact that when you are given a price that's what it should cost not well I have tilled it in you can sort it out next time. That said the icing on the cake was I went out fishing earlier tonight at five bar gate and when I put the line through the end ring it FELL OFF no not because of the leader knot or because of a swivel it was just line no knots no tackle nothing. Thankfully I was in the van and had a spare rod so at least it wasn't a wasted drive to Blackpool, unlike the drive to Morecambe on Saturday because I could have had the rod fixed locally or even done it myself but I wanted to have a look at the famous Gerry's and see for myself if the hype on here was worth the visit. So returning to the subject title am I the exception or is this the normal standard of customer service and workmanship at Gerry's?
Regards Bill